Frequently Asked Questions
CLICK TO SEE THE LIST OF FREQUENTLY ASKED QUESTIONS AND ANSWERS.
WHILE SELECTING THE HOSPITAL AND DOCTOR
How do I start?
The simplest and fastest way is to submit enquiry. A patient relationship manager is assigned to you who will prepare your case, share with multiple doctors and hospitals and get back to you with a treatment plan, cost of treatment and other useful information.
How much do I save?
Savings can be from 30-90%, depending upon the procedure and the destination.
Any estimate on the cost?
Once you have provided your present condition including medical history and reports, the information will be reviewed and examined by the specialists of affiliated hospitals, accordingly will get back to you with total estimate of your treatment.
Why does it cost so little?
The difference in cost is caused by labor and insurance costs, and not by a lack of quality. India also enjoys a favorable currency exchange rate with the US Dollars which also helps to lower costs.
Do the doctors & medical staff speak English?
All of our partner hospitals have fluent English speaking staff. We have interpreters to serve patients speaking French, Arabic, Russian, Spanish.
I have a “special requirement”
Following consultation with us, we will accommodate all special requirements where feasible. Please do tell us of such requirements so that we can make appropriate arrangements for you.
If I deal directly with the hospital will my medical expenses cost less?
The price that you get from us is directly from the hospital, is discounted and is lowest. We charge a fees from the hospital for marketing their services and serving their patients round the year.
What procedures are available?
India has world class doctors and facilities from simplest to complex procdures. Common procedures that we handle are Cancer, Knee and Hip Replacements, Bone, Spine, Heart, Eye, Fertility, Kidney and General Health Checkups
WHILE PLANNING FOR TRAVEL
Depending on your country of origin and/or citizenship & country of destination, you will need a valid passport and/or Visa (we can help you with this, as well).
Compared to the savings in the medical costs, travel cost is usually negligible.
Each patient is assigned to a Patient Relationship Manager (PRM) who will take care of all details relating to their visit and successful return & recovery.
International patients will have to submit the travel request form including airline, passport, and visa information. Always keep important emergency numbers with you. Credit cards /Debit cards / travellers cheque are the safe mode of payment; however in many situations cash would be required, so try to keep some local currency in hand.
Any drugs prescribed following patient’s discharge from the hospital Any care or service relating to any complications that may arise, which is not related to the Patient’s Surgical Treatment (additional costs will be charged to Patient in accordance with the Hospital’s standard charges prevailing at the time of the complication.) Any service or care relating to major complications that may arise during the Patient’s operation, which necessitates Patient’s transfer into an Internal or External Specialized Intensive Care Unit. Additional costs relating to the said major complication treatment will be charged to the patient in accordance with the standard charges prevailing at the time of the complication. Any in-patient stay extension in the hospital, with regard to the initial length of hospitalization, in relation to the Patient’s surgical treatment, and decided upon, due to medical reasons, by the patient and the surgeon. In such an event, costs relating to the in-patient stay extension will be charged to the Patient and paid by the Patient immediately to the Hospital.
The companion can travel with you. He/she would need a valid passport & may need a visa as well (this depends on destination country and country of origin/citizenship). Most hospitals in India allow atleast one attendant to stay with the patient (in the hospital).
After you have decided on a hopsital, we will work with the hospital to get you the VISA invitation letter (issued by the hospital). Usually patients get a priority VISA through that.
The Patient Relationship Manager will share stay options with you. Usually a comfotable stay starts from USD 20 per day. Before you leave for your trip, we work with you to make sure you are booked in an accommodation of your choice & liking. Alternatively you can do the booking online. We will recommend you the popular websites to do so.
India is a safe place for tourists. The hospitals and places near to it are verified by us. On arrival you will receive CONCIERGE kit from us about the city and Tips and Tricks to make your stay easy.
Yes. You can book the flight and stay and share the details with us. Your pick-up from the airport is complimentary. Vaidam Conceirge is there at evey step to keep your movement and stay comfortable.
If you have health insurance that’s internationally valid/ valid in India, please alert the hospitals about it. If it’s an approved insurance provider, hospitals might request you to get an advance payment guarantee which you will have to co-ordinate from your home country.
DURING THE TREATMENT
Yes, we provide you with the doctor’s professional credentials. You can browse them on our website too.
The medical centers we deal with have invested millions of dollars & would not like to have the adverse affect of any negative publicity affecting their business. They take great care to make sure that the patient is satisfied and the results are successful. At the same time any surgery or medical procedure entails risk & successful results cannot be guaranteed by anyone.
Yes, it may be possible. However, this will, depend on the doctor’s assessment of your case. This may be more cost beneficial.
AFTER THE TREATMENT
Depending on your treatment you will be advised on the “after-care” program. We help you there as per the doctor’s recommendation.
Yes, we will be happy to take you around. Check from the Patient Relationship Manager about our complimentary travel plans.
The Patient Relationship Manager contiues to be at your service after your return. We will help you with follow-up consultations with the doctor, reports, medications and any other help you may need.